Customer Privacy & Information Policy

When you contact Clear Crew Co or use our services, we may collect information necessary to provide our services and communicate with you, including:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Information about the services requested
• Appointment and service history
• Communications between you and Clear Crew Co
• Information voluntarily provided through our website, contact forms, estimates, or other communication methods

We only seek to collect information that is reasonably necessary for operating our business and providing services to our customers.

Clear Crew Co does not sell, rent, or trade customer personal information to third parties for their own marketing or commercial purposes. We do not sell customer names, phone numbers, email addresses, addresses, payment information, service history, or other personally identifiable information. Your information is treated as private business and customer information.

We may use customer information only as reasonably necessary to operate Clear Crew Co and provide our services, including:

• Responding to inquiries and requests
• Providing estimates and quotes
• Scheduling and managing appointments
• Providing window cleaning and related services
• Sending appointment reminders and service communications
• Processing payments
• Sending invoices and receipts
• Maintaining customer and service records
• Following up regarding completed services
• Providing customer support
• Improving our services and customer experience
• Protecting the security and integrity of our business
• Complying with applicable laws and legal obligations

We will not use your personal information for unrelated purposes without appropriate notice or consent when required by law.

Clear Crew Co takes reasonable measures to protect customer information from unauthorized access, use, disclosure, alteration, or destruction. Customer information is intended to remain confidential and associated with the individual customer or household to whom it belongs. We do not intentionally disclose one customer's private information to another customer.

Clear Crew Co may share limited customer information with trusted third-party companies or service providers when necessary to operate our business. Examples may include:

• Payment processors
• Scheduling or customer-management software
• Accounting and bookkeeping services
• Website and hosting providers
• Communication and messaging providers
• Contractors or service providers who need information necessary to perform an assigned job

When information is shared for these purposes, we aim to limit the information provided to what is reasonably necessary for the service or business function. Clear Crew Co does not authorize third parties to use customer information obtained from us for their own unrelated marketing or sale of customer data.

Payments may be processed through third-party payment processors. Clear Crew Co does not intentionally store complete credit or debit card numbers, security codes, or other sensitive payment credentials when those payment details are processed through a third-party payment provider. Payment information may be handled directly by the applicable payment processor in accordance with its own privacy and security practices.

If you provide your phone number or email address, we may use it to communicate with you regarding your services, including:

• Estimates
• Appointment confirmations
• Appointment reminders
• Scheduling changes
• Service updates
• Invoices and receipts
• Follow-up communications
• Customer service matters

You may request that we stop sending certain types of non-essential marketing communications. Service-related communications may still be necessary to complete or manage your requested services.

Our website may use standard technologies such as cookies, analytics tools, or similar technologies to help us operate, maintain, secure, and improve the website. This information may include general technical information such as browser type, device type, pages visited, and general website usage information. We do not use these technologies to sell your personally identifiable information.

Clear Crew Co may take photographs of completed work for documentation, quality control, or business records. We will not intentionally publish identifiable photographs of a customer's property, belongings, or personal information for advertising or promotional purposes without appropriate permission. If we would like to use photographs of your property for marketing purposes, we may request your permission before doing so.

Although we strive to keep customer information private, Clear Crew Co may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable federal, state, or local law
• Respond to a valid legal process or government request
• Protect the rights, property, or safety of Clear Crew Co, our customers, employees, contractors, or others
• Prevent or investigate suspected fraud, abuse, or unlawful activity

Customers may contact Clear Crew Co regarding their personal information, including questions about the information we maintain or requests to update inaccurate contact information. Certain records may need to be retained for legitimate business, accounting, tax, legal, or regulatory purposes.

We use reasonable administrative, technical, and organizational measures designed to protect customer information. However, no website, electronic database, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

Clear Crew Co may update this policy from time to time as our business, technology, services, or legal requirements change. Any updated version will be posted on our website with an updated effective date.

If you have questions or concerns regarding this Customer Privacy & Information Policy or how Clear Crew Co handles customer information, please contact us through the contact information provided on our website.